FAQ

Adults are those aged 18 and over as of 1 April 2027. For visits in March, the age as of 1 April 2026 applies.

Youth are those aged 12 to 17 as of 1 April 2027.For visits in March, the age as of 1 April 2026 applies.

Children are those aged 4 to 11 as of 1 April 2027. For visits in March, the age as of 1 April 2026 applies.

Children aged 3 and under as of 1 April 2027 may enter free of charge without a ticket.

*In Japan, age is determined by the school year, which begins on April 1st.

Yes. One accompanying person per eligible visitor may purchase a Special Discount Ticket. If there are multiple accompanying persons, additional individuals must purchase tickets other than the Special Discount Ticket.

Yes. Accompanying persons must be able to provide necessary assistance or support according to the needs of the eligible visitor.

Please refer to the Admission Ticket System for eligibility details.

No. Multi-entry passes are offered at the same price for all visitors. There are no special multi-entry passes exclusively for those eligible for Special Discount Tickets.

This varies by ticket type:

Summer Pass: 1 July – 31 August 2027
One-Day, Night, Special Discount Tickets, and Season Passes: From the opening date until 26 September 2027

Yes, the official ticket website is accessible from overseas. Tickets will also be available via authorised ticket agency contracted by the Association. Please refer to the list of authorised ticket agency for further details.

No. Individuals under 16 cannot purchase tickets directly on the official ticket website. A parent or guardian must make the purchase on their behalf. Multiple tickets (for family members or companions) can be purchased in a single transaction.

Tickets purchased via the official GREEN×EXPO 2027 ticket website are issued as e-tickets. You may enter by presenting the QR code displayed under “My Tickets”, either printed or as a screenshot. Commemorative printed tickets (available for an additional fee) can also be purchased via the official website.

Yes, entry is permitted with a higher-priced ticket than your applicable category.

Children (ages 4–11) may use Youth or Adult tickets
Youth (ages 12–17) may use Adult tickets

Yes. One-Day Tickets (valid for one entry during the event period) are available at advance prices until 18 March 2027:
Adults: JPY 4,900
Youth: JPY 3,000
Children: JPY 1,400

Yes, accompanying persons are also required to purchase a ticket.
One accompanying person per eligible visitor (e.g. a person with a disability certificate) may purchase a Special Discount Ticket.

No, senior discounts are not offered.

Tickets available during the event period (19 March 2027 – 26 September 2027) include: One-Day Tickets, Evening Tickets, Special Discount Tickets, Season Passes, and Summer Passes (valid for entry until 31 August). Please refer to the Ticket Information page for further details: https://expo2027yokohama.or.jp/en/tickets-index/

As a general rule, the Association does not offer refunds, including unused tickets. However, refunds may be issued in the event of cancellation due to reasons attributable to the Association, or other circumstances where the Association deems refunds appropriate.

Tickets can also be purchased through the counters or websites of authorised ticket agencies, including travel agencies, via their counters or websites. Please contact the relevant agents for assistance. Further details can be found in the list of authorised agencies.

If you purchased via the official ticket website, please check:

“My Tickets”
“Purchase History”
Your purchase confirmation email

If you purchased via an authorised ticket agent, please contact the relevant agent directly.

Travel packages are not available via the official ticket website. Please contact authorised ticket agencies contracted by the Association. Further details can be found in the list of authorised agencies.

Such tickets are not available via the official ticket website. Please contact authorised ticket agencies for these options. Further details can be found in the list of authorised agency.

Same-day ticket sales at the venue are planned; however, details are currently under consideration. We recommend purchasing tickets in advance and reserving your visit date and time before attending.

Tickets can be purchased via the official ticket website, as well as through authorised ticket agency contracted by the Association, including their counters and websites. If you wish to purchase tickets outside the official website, please contact an authorised ticket agency directly. A list of authorised agency is available for reference.

The venue will be open from 9:30 to 21:30 (Japan Standard Time).

Yes. When entering together, one representative may present all electronic tickets (QR codes) for the group on a single smartphone and account, allowing everyone to enter at the same time.

No. These tickets are valid only for the individual whose face photo has been registered. Tickets with registered photos cannot be transferred, lent, resold, or used by anyone other than the registered individual.

Yes, you can register multiple face photos. Please ensure that each photo corresponds to the actual ticket holder. Once registered, the information cannot be changed.

Please refer to the Ticket Purchase Guide for detailed instructions.

You can view them via “My Tickets” ＞ “Ticket Confirmation”

You can choose from the following payment methods:

■ Credit Card
Accepted cards: AMEX, Diners Club, JCB, MasterCard, Visa
Only one-time payments are accepted.

■ Convenience Store Payment (Japan only)
Available at: Lawson / Ministop, FamilyMart, Seicomart, Seven-Eleven
Please note that payment procedures vary by store.

Possible reasons include:

・Your credit card (3D Secure-enabled) is not registered or set up
・You have exceeded the allowed number of incorrect password attempts
・Your card issuer has imposed usage restrictions

Please contact your card issuer for further details.

As it is not possible to purchase 15 or more tickets at once, you will need to make multiple purchases.

You may purchase up to 14 tickets per transaction.

Yes, tickets can be purchased 24 hours a day via the official ticket website. However, the system may be temporarily unavailable due to maintenance. During such periods, a “System Maintenance” notice will be displayed.

Payment must be completed by 23:59 on the third day, including the purchase date.

Your application will become invalid. Please make a new purchase.

Yes. Receipts can be issued via “My Tickets” ＞ “Purchase History” for tickets purchased on the official website.

Tickets obtained from sources other than this website can be added to your “My Tickets” by completing the “Add Ticket” registration process on the official ticket website.

■ How to Add Tickets
Enter the 10-digit Ticket ID shown on your ticket into the ticket registration screen.
*You may register up to 10 tickets at the same time.

You can check this via “My Tickets” ＞ “Purchase History” on the official ticket website. Please note that tickets not purchased directly by you will not appear in your purchase history.

Yes. The maximum number of unused tickets per account is as follows:

Total: up to 100 tickets
Season Pass / Summer Pass: up to 14 tickets each

Yes. Recipients must register an account on the official ticket website in order to receive tickets.

Yes. You can transfer unused tickets via the “Transfer Tickets” function on the official ticket website

Tickets that have been resold unlawfully will not be valid for entry to the venue. Please refrain from purchasing tickets through unauthorised ticket agencies.

The QR code will be displayed after you have reserved your visit date and time. Details on how to make a reservation will be announced in due course.

No. Tickets cannot be changed to a different type after purchase.

Unused tickets in your possession can be transferred to family members, friends, or others.

How to Transfer Tickets

・Go to "My Tickets" and click "Transfer Tickets"
・Select the ticket(s) you wish to transfer
・Confirm the selected ticket(s) and generate a transfer URL
・Copy the URL and send it to the recipient (e.g. via email)

How to Receive Tickets

・Click the transfer URL sent by the sender
・Create an account on the official ticket website (if not already registered)
・Log in and accept the ticket(s)

Important Notes

*The transfer URL is valid for 24 hours. Please ensure it is sent within this validity period.
*If the ticket is not accepted within the validity period, the URL will expire and the ticket will be returned to the sender's "My Tickets."

If you are not logged in:
Please reset your password via the “Forgot your password?” link on the login page.
If you are logged in:
Go to “My Page” and select “Change Password” to set a new password.

Please check the following:

・Emails from the association have not been filtered into your spam or junk folder
・If you have set up domain-specific email reception, please ensure your settings allow you to receive emails from our service
・The email address you entered is correct

If you still do not receive emails after checking the above, please wait a short while and try again.

Yes. After logging in to the ticket website, you can update your email address via the “My Page” menu.